Last Updated: July 20, 2026
1. Overview
We strive to provide high-quality WordPress themes and excellent customer support. As our products are digital downloads, refund requests are handled carefully and fairly.
This Refund Policy applies only to purchases made directly through our website. Purchases made through ThemeForest are subject to Envato’s Refund Policy.
2. Purchases Through Our Website
Payments made through our website are securely processed by Freemius.
If you purchased a product directly from us and are not satisfied, you may request a refund according to the terms below.
3. Eligible Refund Requests
A refund may be approved when:
- The product cannot be installed due to a verified issue in our theme.
- A major feature advertised on the product page is missing.
- A reproducible software bug prevents normal use and we are unable to provide a fix within a reasonable time.
- You accidentally purchased the same product more than once.
- You were charged multiple times for the same order.
We may ask for screenshots, error messages, login credentials (optional), or other information to investigate the issue.
4. Refunds That Will Not Be Approved
Refunds will generally not be provided for reasons including, but not limited to:
- You changed your mind after purchase
- Renewal subscription.
- The product does not meet personal preferences.
- You no longer need the product.
- You purchased the wrong product.
- You did not read the product description or requirements.
- Your server does not meet the minimum requirements.
- A conflict caused by third-party plugins or custom code.
- You expected customization or features not listed on the product page.
- You refuse to allow us reasonable time to investigate a reported issue.
- You violate the product license.
5. ThemeForest Purchases
If you purchased our theme through ThemeForest, refund requests must be submitted through Envato according to their Refund Policy.
We cannot issue refunds for ThemeForest purchases directly.
6. Processing Time
Approved refunds are generally processed by Freemius using the original payment method. Processing time depends on your payment provider.
7. Contact Us
If you believe you qualify for a refund, please contact our support team before submitting a refund request. We will do our best to resolve the issue.