Last Updated: November 3, 2026
At PressLayouts, your satisfaction and confidence matter to us. We want you to feel comfortable purchasing our WordPress and WooCommerce themes, knowing that we stand behind the quality of our products and are here to help if something goes wrong.
We understand that choosing the right theme for your website is an important decision. That’s why we offer a 14-Day Money-Back Guarantee on eligible purchases made directly through PressLayouts.com.
This Refund Policy explains when you can request a refund, how our refund process works, what conditions apply, and how purchases made through ThemeForest are handled.
Please read this policy before making a purchase.
1. Overview
This Refund Policy applies to purchases made directly through our official website:
Our direct-store payments are processed through Freemius and its supported payment providers.
If you purchase a theme directly from PressLayouts.com and are not satisfied, you may submit a refund request within 14 calendar days of your original purchase date, subject to the conditions outlined in this policy.
Our commitment to you:
- A 14-day money-back guarantee on eligible direct-store purchases.
- Assistance from our team if you experience installation or technical difficulties.
- A fair review of refund requests.
- Clear communication throughout the refund process.
- No automatic deductions for payment-processing fees from an approved full refund, except where a deduction is legally permitted, disclosed, and applicable to your transaction.
We want to resolve legitimate concerns and provide a positive purchasing experience.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on eligible theme purchases made directly through PressLayouts.com.
If your purchased theme does not meet your expectations or you experience an issue that prevents you from using the product as described, you may contact our team to request a refund within 14 calendar days of your purchase.
The 14-day period begins on the date your payment is successfully completed.
To request a refund:
- Contact our support team within 14 calendar days of your purchase.
- Provide your order or purchase information.
- Explain the reason for your refund request.
- If you are experiencing a technical issue, provide relevant details so we can investigate and, where possible, offer a solution.
We will review your request fairly and communicate our decision.
Our goal is to make the process straightforward, transparent, and reasonable.
3. Eligible Refund Requests
A refund may be approved in the following situations:
Technical Issues or Product Defects
- The theme cannot be installed or activated because of a verified issue in the original theme.
- A major feature advertised on the product page is missing or does not work as described.
- A reproducible software bug prevents normal use of the theme.
- A significant compatibility issue exists with a software version that the theme officially supports.
- An issue caused by the original theme cannot be resolved within a reasonable period after investigation.
Purchase and Payment Errors
- You accidentally purchased the same theme more than once.
- You were charged multiple times for the same order.
- A payment was processed incorrectly or an order was not delivered as expected.
- You experienced another verified billing or transaction error.
Dissatisfaction Within the 14-Day Period
If you are not satisfied with your direct-store purchase, you may submit a refund request within the 14-day guarantee period.
Please explain your reason so we can understand your concerns and review your request fairly.
We may ask for additional information where necessary to verify the purchase or investigate a reported issue.
4. Refund Requests That May Not Be Approved
Because our products are digital downloads, some situations may not qualify for a refund.
Refund requests may be declined for reasons including, but not limited to:
Product Selection and Personal Preferences
- You purchased the wrong product or selected a theme that does not suit your project requirements.
- You changed your mind outside the 14-day refund period.
- You no longer need the purchased product.
- The theme does not match personal design preferences or expectations that were not stated on its product page.
- You expected features, plugins, layouts, or functionality that were not advertised or included.
Website and Server Requirements
- Your hosting environment does not meet the theme’s stated minimum requirements.
- Your WordPress, WooCommerce, PHP, or other software versions are unsupported.
- The issue is caused by your hosting provider, server configuration, or external infrastructure.
- A conflict is caused by unsupported third-party plugins, custom code, or modifications.
Customization and Usage
- You require custom development or functionality that is not included in the purchased theme.
- You need additional design changes or customization beyond the product’s advertised features.
- You have modified the original theme files and the reported issue is caused by those modifications.
- You have violated the applicable product license or used the product in an unauthorized manner.
Support and Investigation
- You refuse to provide reasonable information required to investigate a reported technical issue.
- You do not allow reasonable time for our team to review and troubleshoot the reported problem.
- The refund request falls outside the applicable refund period and does not qualify under applicable law or another stated exception.
These conditions do not limit any consumer rights or remedies that cannot legally be excluded under applicable law.
5. Before Requesting a Refund
We want you to have a successful experience with your purchased theme. In many cases, a technical problem can be resolved with the right guidance or assistance.
Before requesting a refund for a technical issue, we recommend following these steps:
Step 1: Review the Theme Documentation
Visit the documentation link provided on the relevant theme product page.
Our documentation includes installation instructions, configuration guidance, theme features, and other useful information.
Step 2: Contact Our Support Team
If you cannot resolve the issue through the documentation, submit a support request with a clear description of the problem.
Step 3: Allow Us to Investigate
Our team will review the reported issue and, where possible, provide troubleshooting guidance or a suitable fix.
If the issue cannot be resolved within a reasonable period, you may request a refund within the applicable 14-day period.
Important: Contacting support is recommended so we can try to resolve your concern. It does not remove or extend the 14-day refund period. Please submit your refund request within that period if you wish to use the guarantee.
6. How to Request a Refund
If you believe your purchase qualifies for a refund, please contact our team through our official support channel.
Please include the following information:
- Your full name.
- Your purchase email address.
- Your order or transaction ID.
- The name of the purchased theme.
- Your purchase date.
- The reason for requesting a refund.
- A description of any technical or product-related issue, where applicable.
- Screenshots or error messages, if relevant.
Our team may request additional information when reasonably necessary to verify your purchase or investigate your request.
Please do not share your payment card details, passwords, or primary website administrator credentials when submitting a refund request.
We will review your request and communicate the outcome.
7. Refund Review and Approval
Every refund request is reviewed based on the purchase details, reason for the request, and applicable refund conditions.
Our review may include:
- Verifying the original transaction.
- Confirming that the request was submitted within the applicable period.
- Reviewing the reported product or technical issue.
- Requesting relevant information or screenshots.
- Checking whether the reported issue can reasonably be resolved.
We aim to handle refund requests fairly, consistently, and without unnecessary delays.
If your refund is approved, we will initiate the refund through the applicable payment-processing system.
If your request cannot be approved, we will communicate the reason for our decision.
Nothing in this policy limits any refund or other remedy that may be required by applicable law.
8. Refund Processing Time
Once your refund has been approved, it will generally be processed through Freemius using the original payment method.
The time required for the refunded amount to appear in your account depends on the payment provider and financial institution.
Typical processing expectations include:
- PayPal: Refunds may be processed quickly, depending on the transaction and payment provider.
- Credit and Debit Cards: Refunds may take approximately 5–10 business days to appear in your account after processing.
- Other Payment Methods: Processing times depend on the applicable payment provider.
You may need to allow additional time for your bank or payment provider to display the refunded amount.
9. Payment Processing Fees
We aim to provide a transparent refund experience.
For approved full refunds, we will refund the amount paid without automatically deducting payment-processing fees.
Any deduction or adjustment will only be made where it is legally permitted, applicable to the transaction, and clearly disclosed before the purchase or otherwise required by law.
Any applicable taxes or currency-conversion adjustments will be handled according to the relevant payment provider’s processing rules and applicable law.
PressLayouts does not retain payment-processing fees as an additional refund charge.
10. Duplicate Purchases and Incorrect Charges
If you accidentally purchase the same theme more than once or experience a duplicate payment, please contact us as soon as possible.
We will review the transaction details and verify the duplicate charge.
Where a duplicate purchase or payment error is confirmed, we will arrange an appropriate refund for the duplicate transaction.
Please provide your order IDs or transaction references to help us investigate the issue quickly.
11. Subscription Renewals and Recurring Payments
Some products or services may involve recurring payments or subscription arrangements, where applicable.
Subscription renewals are separate from one-time theme purchases and are subject to the applicable subscription terms presented during checkout.
Please note:
- You should review the renewal terms before activating a subscription.
- You may manage or cancel eligible subscriptions through your Freemius customer account.
- Cancelling a subscription generally prevents future renewals but does not automatically refund a payment that has already been processed.
- If you believe a renewal payment was processed incorrectly or without proper authorization, contact us promptly so we can investigate.
- Refund requests for renewal transactions are reviewed according to the applicable subscription terms, this policy, and applicable law.
The 14-day guarantee for an initial theme purchase does not automatically apply again to every subsequent renewal payment.
12. What Happens After a Refund Is Approved?
When a refund is approved and processed, the associated purchase and license entitlement will be handled according to the applicable Freemius product and licensing procedures.
Depending on the product and license arrangement:
- Your license may be deactivated or revoked.
- Access to the refunded product and associated downloads may be discontinued.
- You must stop using the refunded theme.
- You must remove the refunded product files from websites where they were installed.
- Any associated license activation rights will no longer apply.
If you purchased multiple licenses, only the refunded purchase or license entitlement will be affected, unless the applicable transaction or license arrangement requires otherwise.
A refunded purchase does not provide continued rights to use the theme.
13. ThemeForest Purchases
If you purchased a PressLayouts theme through ThemeForest, this Refund Policy and our direct-store 14-day money-back guarantee do not apply to that transaction.
ThemeForest purchases are managed by Envato and are subject to Envato’s applicable Refund Rules and marketplace terms.
To request a refund for a ThemeForest purchase:
- Log in to your Envato account.
- Locate the relevant purchase.
- Follow Envato’s refund request process.
- Submit the required information through the marketplace.
PressLayouts cannot independently issue refunds for purchases processed through ThemeForest.
For more information, please review:
14. Questions About Our Refund Policy
If you have questions about this policy, your refund eligibility, or the status of an existing refund request, please contact our team.
Support Page: https://presslayouts.com/support/
Contact Page: https://presslayouts.com/contact/
Please include your purchase information so we can identify your transaction and assist you more efficiently.
15. Changes to This Refund Policy
PressLayouts may update this Refund Policy from time to time to reflect changes to our products, purchasing process, payment providers, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
The refund terms applicable to a purchase will be determined by the policy and terms presented at the time of purchase, subject to applicable law.
We encourage customers to review this page before purchasing.
16. Our Commitment to You
At PressLayouts, we want you to feel confident when choosing and purchasing our themes.
We are committed to providing quality products, transparent purchasing terms, and professional customer support.
If something goes wrong, we want to understand the issue and work with you toward a fair solution.
Purchase with confidence. Get support when you need it. Build with PressLayouts.
Thank you for choosing PressLayouts.
PressLayouts – Your Partner in Building Better eCommerce Websites.