Last Updated: July 20, 2026
1. Our Commitment
We are committed to providing timely and professional support for our WordPress themes.
Support is provided only for our own products.
2. Support Coverage
Our support includes:
- Theme installation guidance
- Theme setup assistance
- Bug reports
- Fixes for verified theme issues
- Questions about theme features
- Compatibility issues with supported versions of WordPress, WooCommerce, and officially supported plugins
- License activation assistance
- Product update assistance
3. What Is Not Included
Support does not include:
- Website customization
- Custom coding
- Design changes
- Performance optimization
- SEO services
- Server administration
- Email configuration
- Third-party plugin support
- Plugin conflicts caused by unsupported plugins
- Recovery from user modifications
- General WordPress training
4. Response Time
We aim to respond to support requests as quickly as possible.
Response times may vary depending on:
- Business hours
- Weekends and holidays
- Request complexity
- Current support volume
Submitting multiple tickets for the same issue may delay the response.
5. Before Contacting Support
To help us resolve your issue quickly, please include:
- Website URL
- WordPress version
- PHP version
- Theme version
- Error messages
- Screenshots
- Steps to reproduce the issue
If necessary, we may request temporary administrator access. Please create a temporary account and remove it after the issue has been resolved.
6. Theme Updates
We regularly release updates to:
- Improve compatibility
- Fix bugs
- Enhance performance
- Add new features
We recommend keeping your theme updated.
7. Support Period
Support is available according to the support period included with your purchase.
Once the support period expires, you may renew support if renewal is available.
8. Respectful Communication
We are committed to maintaining a respectful support environment.
We reserve the right to refuse support in cases involving:
- Abusive language
- Harassment
- Threats
- Discriminatory or offensive behavior
- Repeated spam or duplicate requests
9. Contacting Support
Please use our official support channels listed on our website or your purchase platform.
Using the official support channels helps us track and resolve your requests efficiently.